Terms & Policies

Last updated: 7 August 2026

By making a reservation or visiting us, you agree to the following terms and conditions. If you have any questions before your visit, please don’t hesitate to contact our team.

Restaurant Bookings

Walk-ins are always welcome, and we will do our best to accommodate guests without a reservation whenever possible. To secure a table booking, we require a valid credit or debit card.

We kindly ask for at least 48 hours’ notice if you need to cancel your reservation. No-shows and cancellations made less than 48 hours before your booking may incur a charge of £20 per person.

Your payment details are processed securely and are used only in accordance with this cancellation policy.

We operate a 15-minute grace period for all reservations. If you are running late, please call or email us as soon as possible so that we can do our best to hold your table.

Room Bookings

A £50 per night deposit is required to secure your booking, with the remaining balance payable on departure.

For cancellations made more than 7 days before your arrival date, your deposit will be refunded, less a £10 administration fee. For cancellations made within 7 days of your arrival, the full booking balance will be charged.

Allergens & Dietary Requirements

We are happy to cater for most dietary requirements wherever possible. Please advise us of any allergies or dietary requirements when making your booking.

Whilst we follow strict food safety procedures, all food is prepared in kitchens where allergens are handled. As such, we cannot guarantee that any dish is completely free from allergens.

Accessibility

The General Tarleton is an eighteenth-century coaching inn with many original features, including uneven floors, steps and varying floor levels throughout the building.

Unfortunately, the premises are not wheelchair accessible, and we do not have an accessible toilet.

All guest bedrooms are located on the first floor and are accessed via two short flights of stairs. As a result, our accommodation may not be suitable for guests with limited mobility.

If you have any accessibility requirements before your visit, please contact us and we will be happy to discuss how we can best assist you.

Dogs

Well-behaved dogs are welcome in our pub, dining room, barn and outdoor areas. We kindly ask that you let us know when making your booking if you will be bringing a dog so that we can allocate a suitable table.

Dogs must remain on a lead at all times, and owners are responsible for cleaning up after them.

Dogs are not permitted in our bedrooms, with the exception of registered assistance dogs.

Should a dog become disruptive or aggressive towards other guests or animals, we reserve the right to ask that it is removed from the premises.

Smoking & Vaping

Smoking and vaping are not permitted anywhere inside the building.

Guests are welcome to smoke on the front patio and outdoor terrace. We kindly ask that ashtrays are used, cigarette ends are disposed of responsibly, and guests are considerate of those dining nearby. Please do not smoke directly outside the main entrance, close to open windows or beneath the covered outdoor dining area.

Promotions & Offers

From time to time, The General Tarleton may offer promotions, discounts or complimentary items.

Unless otherwise stated:

• Offers are subject to availability.
• Offers cannot be exchanged for cash or any alternative.
• Offers cannot be transferred to another person.
• Only one promotional offer may be used per booking unless otherwise stated.
• Promotional offers cannot be used in conjunction with any other offer, discount or voucher.
• Birthday and email-exclusive offers are valid only on presentation of the relevant email or voucher.
• We reserve the right to amend, suspend or withdraw any promotion at any time without prior notice.

(1) Birthday Drink Offer

• Our birthday offer is available exclusively to guests who have subscribed to The General Tarleton newsletter and provided their date of birth when signing up.
• The birthday offer email will be sent automatically prior to your birthday, subject to your marketing preferences remaining active.
• To redeem the offer, simply present your birthday email when dining with us within 14 days before or after your birthday.
• One complimentary glass of Prosecco or pint of beer is available per birthday guest. A non-alcoholic alternative is available on request.
• The offer is non-transferable, has no cash value, cannot be exchanged for any other item and cannot be used in conjunction with any other promotion, discount or voucher.
• We reserve the right to amend or withdraw the offer at any time.

Right to Refuse Service

We reserve the right to refuse service or entry where necessary to protect the safety, comfort and enjoyment of our guests and team.

Contact Us

If you have any questions regarding these Terms & Conditions or require further information before your visit, please contact us: info@generaltarletonferrensby.co.uk